Returns & Refunds
Your satisfaction is important to us. If you're not happy with your purchase, we offer returns and refunds under the conditions outlined below.
Eligible for Refund
You may request a refund if:
- Item not received within the guaranteed delivery time (typically 60 days from shipment)
- Item received is significantly different from the product description or photos
- Item arrived damaged or defective
- Wrong item was shipped (different product, size, or color than ordered)
- Item is counterfeit (if authenticity was claimed)
Not Eligible for Refund
- Change of mind or buyer's remorse after receiving the correct item
- Item was used, washed, or altered after delivery
- Minor differences in color due to screen display variations
- Sizing issues when the correct size was shipped as ordered
- Customs delays or additional duties (not our responsibility)
- Request made after the refund window has expired
How to Request a Refund
Contact Us
Reach out through our contact page with your order number and a description of the issue.
Provide Evidence
Include clear photos or videos showing the problem (damaged item, wrong product, etc.).
Review
Our team will review your request within 2–5 business days and respond with a resolution.
Resolution
If approved, we will issue a refund in cryptocurrency or offer a replacement, depending on the case.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Request window | Within 15 days of delivery (or 60 days if not received) |
| Review time | 2 – 5 business days |
| Refund processing | 3 – 7 business days after approval |
Return Shipping
In most cases, you will not need to return the item. If a return shipment is required, we will provide instructions and may cover return shipping costs depending on the circumstances. Return shipping to China can be expensive, so we typically offer a partial or full refund without requiring the item back.
Partial Refunds
In some cases, a partial refund may be offered instead of a full refund. This applies when:
- The item has minor defects but is still functional
- Only part of a multi-item order has issues
- The buyer and our team agree on a partial resolution
Need Help?
If you have any issues with your order, contact our support team. We're here to help resolve your concerns.
